After-sales service


After-sales service
respected user:
Thank you for your attention and use Wanteng visual smart photo frame products, if you use the product in the course of any questions, please call the service hotline or worry Wanteng visual smart frame official WeChat public number to seek after-sales service and help, but also through the forum, Multi-channel access to timely and satisfactory response. We in accordance with the national "Three Guarantees" services related to the provisions of the maximum to provide you with quality after-sales service.
Warranty Policy
7 days no reason to return policy
1, since the date of receipt within 7 days, as long as the product does not damage the original packaging is not damaged, returned goods without reason;
2, customers only need to contact customer service, the product delivery to the original can be returned;
3, due to quality problems returned, the original full commitment to travel costs;
4, the user's own reasons lead to return, to bear the shipping costs and other actual costs incurred;
5, the return must be made by the purchaser, the refund will be paid to the original payment account.

One year free warranty
1, since the date of purchase (subject to arrival registration) within one year of non-human damage to the quality of the company promised free warranty;
2, customers only need to contact customer service, and product delivery to the original to complete the warranty;

For man-made failures, the Company will take a fee repair, including:
1, the product is privately opened or any part of it is replaced;
2, the goods inside the bar code is not clear, can not be successfully judged;
3, there is water, fragmentation, damage or corrosion and so on;
4, after the warranty period of goods.
Return process
First, meet the following conditions, you can request a return
1, the customer received the goods within two days after the discovery of goods have obvious manufacturing defects;
2, the goods after a replacement but there are still quality problems;
3, due to man-made causes more than we promise to arrive 5 days after the receipt of the goods.
Return Process: Customers will contact us within two days of receipt of the goods. We will return your money by bank transfer within one working day after receipt of the goods returned by the customer.

Second, meet the following conditions, you can request replacement
1, the customer received the photo frame in front of the dispatcher in front of unpacking inspection and found that the goods have quality problems;
2, the actual receipt of the picture frame and the website described a great discrepancy;
Replacement process: customers face to face delivery staff to return the goods, and then contact with the Grand View cloud customer service. We will re-ship for you, the arrival time of the goods.

Third, in the following circumstances we have the right to refuse the customer's return policy requirements
1, the goods are damaged, but did not receive the goods on the spot when the delivery of goods replacement;
2, more than the return period of the return policy requirements;
3, returned goods incomplete or damaged appearance;
4, customer delivery documents are missing or incomplete;
5, the product is not provided by us;
6, the goods themselves do not exist quality problems.
Send the repair service
You buy WANTENG VISUAL products within one year (including), the product by the Grand View cloud after-sales center to detect the failure caused by the local components, users can effectively purchase vouchers and effective three packs of vouchers to enjoy free warranty service. After the maintenance period and during the maintenance period caused by man-made failure, according to your needs, the company will take the cost of maintenance, the user must bear all the resulting maintenance and courier fees.

Product Q & A


Q: big cloud cloud smart frame operation is very troublesome? Old people will use it?
A: Grand View cloud smart photo frame can automatically play photos. Through the 36 key infrared remote control (standard) to control, but also optional 2.4G squirrel to operate, through the human body sensor and timer switch function, plug in the power will not control.

Q: Grand View cloud smart photo frame has been through the electricity is very expensive?
A: No, big cloud cloud photo frame 23-inch rated power less than 25W, 27-inch power rating is less than 31W, standby less than 1W, all-day smart play only 0.2 degrees of electricity. When no activity is detected in the preset time, the frame will automatically turn off the screen into the power saving mode, which consumes only 8,9W.

Do I have tens of thousands of photos to put? Can I play it randomly?
A: hundreds of thousands can be, Grand View cloud intelligent photo frame support external U disk, TF card, as long as your storage space is enough

Q: I travel outside, photographed very beautiful photos, want to let the family immediately share, can you?
A: Yes. Users can download and install Wanteng visual smart frame mobile phone client, you can enter the basic settings interface to view, select one or more photos on the phone upload. Through the cloud transit and synchronization, the photos can be in the Wanteng visual smart frame on the big screen to see the family, for the cloud photos can automatically give priority to play.

After-sales service

1, since the date of receipt within 7 days, as long as the product does not damage the original packaging is not damaged, returned goods without reason;
2, customers only need to contact customer service, the product delivery to the original can be returned;
3, due to quality problems returned, the original full commitment to travel costs;
4, the user's own reasons lead to return, to bear the shipping costs and other actual costs incurred;
5, the return must be made by the purchaser, the refund will be paid to the original payment account.

Payment distribution


Delivery Method:
WANTENG VISUAL choose SF Express as the main partner.
payment method:
You can choose to pay online or after the first shipment.